The concierge in the room. Without the phone call.
A QR on the nightstand opens the concierge on the guest's own phone. They ask for towels, a taxi or a late check-out, the request goes straight to the team that handles it, and they watch it move until it is done. Reception stops being a switchboard.
three looks · you pick one per property
The nine things reception gets called about.
Every one of them is a tap, with the time it usually takes shown before the guest asks. No hunting for an extension, no waiting on a busy line, no language barrier at midnight.
- Fresh towels, room cleaning. Goes to housekeeping with the room number attached.
- Taxi or transfer, luggage help. The front desk arranges it, the guest sees when it is confirmed.
- Late check-out, wake-up call. Asked from the room at 23:00, answered in the morning by whoever is on shift.
- Something is broken. Marked urgent and routed to maintenance, not to the reception queue.
The request has an owner and a clock.
It is not a message that disappears into an inbox. The request opens on the team's board, someone takes it, and the guest sees the same thing the staff sees: taken at 22:43 by housekeeping, in progress, arriving in about eleven minutes. When it is done the guest can rate it, and the rating lands with the manager, not on a review site.
Three things to set up, once.
- Print the QR for each room. It ties to the stay, not to the room: it works from check-in to check-out and stops working after.
- Pick the look. Three presets, and your own colour on top of any of them. One choice per property, from the admin.
- Point each service at a team. Housekeeping, maintenance, front desk. After that the routing happens without anyone dispatching it.
Nobody calls down for two towels.
- No app to install. It opens in any browser, in the guest's own language.
- It is dark by default. The room version is built to be read at night, in a room with the lights off, not to blind whoever opens it.
- Room service is one tap away. The same screen carries the food menu, and the consumption goes on the room bill.
- Reception keeps the record. Every request, who took it, how long it took, what the guest thought of it.
Put a concierge in every room
One QR on the nightstand, three looks to choose from, and a front desk that stops answering the same four questions.